Frequently Asked Questions
Everything you need to know about your KITSCH beauty essentials.
How long will it take for my order to ship?
Most orders are processed within 1-2 business days. Once shipped, standard delivery typically takes 3-7 business days depending on your location.
What is your return policy?
We offer a 90-day return policy on most items. Products must be in their original packaging and in unused condition to qualify for a full refund.
Are KITSCH hair accessories suitable for all hair types?
Yes! Our products are designed to be inclusive and effective for all hair textures, from fine and straight to thick and coily.
Do you ship internationally?
We currently ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
How do I care for my satin pillowcases and heatless curlers?
To maintain the quality of your satin items, we recommend machine washing on a cold, gentle cycle and hanging them to air dry.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and interest-free installment plans through Afterpay and Shop Pay.